Policy and Procedures
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Number of Guests
The properties are designated to accommodate only a certain number of people. Additional persons are only allowed if prior approval is given from office. Any guests above the designated amount will be charged a $100.00 per guest fee and may have to arrange for additional accommodations for the stay based on manager decision.
Please keep in mind there is brief check in form that is required along with your driver’s license at the time of check-in
All reservations require at least one person to be 21 years of age or older occupying the property for the entire stay. Valid Photo ID will be required at Check In.
Deposit and Balance
All reservations are guaranteed by charging 50% of the total cost for your stay at the TIME of your reservation, this is the “DEPOSIT”, 100% if less than 15 days. You may send a personal check or money order for your 50% Deposit, but it must be received within 10 days from the date of the confirmation letter. A reservation is not considered firm until the deposit is received. IF YOUR DEPOSIT IS NOT RECEIVED WHEN DUE, YOUR RESERVATIONS ARE SUBJECT TO CANCELATION. The remaining balance for your reservation is due 15 days prior to the date of arrival and will be charged that day. When you check in the balance will be paid in full.
Check-in and Check-Out
To Check In: To check in come to our Office located at 546 Sudderth Dr. Ruidoso NM. The Office is on the North side of Sudderth Dr. Directly across from Ruidoso Fire Station at the Paradise Canyon intersection. We are open from 9am-5pm Mon-Thur and 9am-6pm Fri-Sat. If you arrive after the office has closed your arrival envelope will be to the left of the front door inside one of the two mailboxes separated by last name. Your envelope will have a map, key, directions, and emergency contact information in case you need to get in touch with us.
CHECK-IN TIME: Standard Check-in time begins at 3:00 PM, Mountain Standard Time. If you must check-in early a pro-rated extra charge will be applied if possible. Sometimes there is no possibility for early check-in. Holiday Check-in time may be as late 6:00 PM, Mountain Standard Time. During holidays early check in is not available.
CHECK-OUT TIME: Check-out time is 11:00 AM, Mountain Standard Time. Late departure by prior arrangement only.
NOTICE: Cozy Cabins Real Estate dba NM Homes & Land reserves the right to move you from your reserved property location to an alternate property location at our preference.
An inventory of the cabin will be made after you leave. Any shortages will be charged to your credit card or withheld from your deposit. Charges for property damage and excessive trash and cleaning may also be charged if applicable.
To stay with Cozy Cabins, you agree to follow all provisions of the Village of Ruidoso Municipal Code. You will be cited and or fined for creating any disturbances or violations of the Village of Ruidoso Municipal Code.
Frequently Asked Questions
Have questions? We’ve compiled a list of frequently asked questions to help you find the answers you need quickly. If you don’t see your question here, feel free to reach out to us directly!
